Today, Sberbank Group is comprises 300,000 employees in 22 countries of operations. For us, this is not only the most important asset and the tool for competitive growth, this is also a high responsibility for employee professional and personal development. Therefore, in 2013 we continued to improve the training system for both staff and managers, and key professionals of the Group.
Training for common service staff (CSS)
In 2013, the number of the Group’s common service staff (line managers and front-office specialists) was some 157,000 employees. Our training system is designed to enable each of them to improve their qualifications and competencies in banking products and services, special software, effective communication and sales skills. Last year, we developed over 150 training programmes: 61 programme for on-site training at 17 specialised training centres, and 91 multimedia courses for self-education.
Among the new personnel training tools in 2013, we wish to highlight the programme designed to create specialised training offices where beginners will take a two-week course in retail services, under the supervision of experienced employees, obtaining advice and support from trainers in complex situations. In 2014, this training programme will be implemented in 130 Russian cities.
To ensure a uniform quality of training programmes and processes, in 2013 we introduced the training audit that makes it possible to identify the areas for improvement in training programmes, preparing business trainers, and enhancing process effectiveness. We expect to use this tool on a regular basis to manage the training function.
The Group’s subsidiaries were also improving the training system for common service staff. Training programmes are customised to meet the requirements of various functions and business targets. DenizBank, for example, organised employee training on the basis of its corporate training institution Deniz Academy in such topics as Fundamentals of Lending, Operating Risk Assessment, Introduction to Investment Analysis, Financial Settlements, as well as basic training for front-line employees.
Sberbank Insurance also set up a corporate academy to implement employee training and education programmes. Sberbank Kazakhstan opened a specialised training centre for job applicants and probationers, which trained over 1,500 students in 2013. Sberbank Ukraine carries out the training of common service staff based on the needs of retail, corporate and operating functions; in 2013 1,650 employees completed training courses.
Developing remote training
We see a great potential in remote training and continued to develop the system of online courses for self-education. In 2013, the share of remote training increased 7.4% compared to 2012. In 2014, we expect to transfer another 10% of on-site training to remote channels to improve its availability and efficiency.
We continued using the unique remote training platform Sberbank Corporate University Virtual School, which provides access to knowledge database and the opportunity of team work in real time, 24 hours a day, 7 days a week. In 2013, the number of registered users of Sberbank Corporate University Virtual School exceeded 36,000 people, with more than 14,000 courses completed.
Training and developing executives
Division managers and key experts are trained at Sberbank Corporate University. In 2013, over 35,000 employees completed training courses at the University, with the training target for executives and key experts achieved 117%.
In 2013, the Corporate University continued implementing educational and training programmes for the Group’s executives in cooperation with leading international business schools:
Quality management system for the two most successful programmes Sberbank 500 — Leader Programme in cooperation with INSEAD-NES, and Finance and Management for Bankers in cooperation with the London Business School was developed and implemented. In total, in 2013, 433 employees completed the Sberbank 500 — Leader Programme, and 54 — the LBS Finance and Management for Bankers;
The Management Innovations: Challenges of the 21st Century programme was developed in conjunction with the Stanford Graduate School of Business. In 2013, the first module of the programme was completed by members of the bank’s Executive Board;
A short-term training programme Improving Risk Management and Risk Modelling was prepared in cooperation with the Haas School of Business, University of California, Berkley. In 2013, 64 executives from Risks, IT, and Finance functions, as well as from Distressed Assets Department, completed the programme.
In 2013, the Group implemented other training courses designed to develop professional executive competencies, in particular:
All Group executives completed a number of training courses to develop feedback, efficient communication, time management skills, and others;
New executives from DenizBank were able to participate in the New Captains Club programme to develop management skills;
119 executives from the Central Head Office, and divisions of Sberbank Kazakhstan, completed training in the new management model (MBO).