In 2013, Sberbank Ukraine was one of the most dynamically developing Ukrainian banks. In 2013, its assets grew by 41.5% to RUB 139.4 bn, net loan book increased by RUB 28.6 bn, up to RUB 105.5 bn. At year-end the bank improved its rankings: from 11th to ninth position in assets, from ninth to sixth position in retail deposits; from sixth to fifth position in corporate loans, from 27th to 22nd position in retail loans.
The bank continued to develop its regional network: during the reporting period 50 new customer service outlets opened, reaching the total of 210 outlets.
The Ukrainian bank remains focused on developing processes and technologies. The bank built its own bankcard personalisation centre, enhanced the functionality of the Contact Centre, optimised business processes related to payroll card projects, and completed a number of other technology projects.
In 2013, the bank implemented a number of large payroll card projects with strategic clients, which enabled it to increase considerably its client base. The number of retail clients grew by 90% to 777,000, while bankcard accounts increased 2.3 times to over 1,187,000.